Your Account

Most account settings live in two places. Tap your name at the top of Home to open the account menu: your accounts, Add Account, History, Account details, Refer & earn, Settings, and Chat with assistant. On the web, use Settings in the sidebar or account menu.

Signing in

There are three ways in:

• Continue with phone: Fiber texts you a 6-digit code.
• Continue with email: Fiber emails you a 6-digit code. It expires after 5 minutes.
• Sign in or create a Fibertag account: a username and password. There's no code.

There's no separate sign-up step. Entering a code for an email or phone that isn't on an account yet creates one.

If you didn't get a code, the Resend button unlocks after 30 seconds. Check that the number includes the right country code, and check your spam folder for email codes. An expired or already-used code shows as an invalid code. Request a new one.

When SMS codes don't arrive

• "We can't send SMS codes to this number right now. Continue with email instead." Fiber can't send SMS codes to numbers in some countries. On the web, this shows as "SMS verification is unavailable for this phone number," or as SMS_OTP_COUNTRY_BLOCKED in Settings. Go back and choose Continue with email.
• The code never arrives, or adding a phone fails with phone_verification_send_failed. The text message provider couldn't deliver the code. Wait a minute, check the number, and try again. If it keeps failing, sign in with email and ask support for help.

A verified phone number isn't required to open an account. You do need one for the $25 deposit bonus and US bank details. Friends you refer need one too. If codes can't reach your number, tell support so they can look into it.

Fibertag accounts and passwords

A Fibertag account signs in with your Fibertag as the username and a password. The password needs at least 12 characters, with an uppercase letter, a lowercase letter, a number, and a symbol.

There is no way to change or reset a password. If you forget it, sign in with a verified email or phone on the account. Add a verified email or phone to a Fibertag account so you always have a way back in.

Changing your Fibertag also changes the username you sign in with.

Your Fibertag

Your Fibertag is your public @handle. Other Fiber users find you and send you money with it. Change it in Account details on mobile, or Settings > Account > Fibertag on the web.

Email and phone number

Add or change them in Account details (web: Settings > Account). Fiber sends a 6-digit code to confirm the new address or number.

• An email or phone number can belong to only one Fiber account.
• If a phone number is already on another account, Fiber says "We couldn't add this phone number. Please contact support." It doesn't say why, so nobody can use this screen to check whether a number has an account. A temporary verification failure shows the same message.
• If an email is already on another account, Fiber tells you.

Settings > Privacy settings controls whether people can find you by your phone number or email.

Country of residence

Your country of residence decides which features you can use, such as tokenized stocks and US bank details. Fiber picks it in this order:

1. The country from your approved identity verification
2. Your verified phone number's country
3. The country you selected
4. Your current location

To change it, open Account details > Residency > Change, pick your country, and tap Save residency. On the web, it's Settings > Account > Residency. You can change your selection once every 7 days. Your selection can't override a country that comes from identity verification or a verified phone.

Multiple accounts

You can be signed in to up to five accounts on one phone or browser. Open the account menu and tap Add Account to add one. Tap an account to switch to it.

Sign out in Settings > Security asks how to sign out:

• Sign out from current account signs out the one you're using and switches to another signed-in account.
• Sign out from all accounts signs out every account on this device.

Settings

In Settings you'll also find:

• Statements: monthly PDF statements. See Activity & Statements.
• Notification settings: push and email choices for each kind of update.
• Spam: tokens hidden from your balances. See Deposits.
• Language: English, Español, or Français, for the app and the notifications we send.
• Appearance: System, Always light, or Always dark.
• Assistant: the assistant's memory. See Assistant & Support.
• Feedback: report a bug or suggest an idea.
• Security: App Lock, passkeys, devices, wallet backup, and account deletion. See Account Security.

Deleting your account

Before you delete, send or withdraw your balance. After deletion, you can't open that wallet in Fiber again. Your backup recovers the keys to your public addresses, but Fiber's recovery tools can't move your private balance.

Settings > Security > Delete account walks you through it:

1. Set a password for an encrypted backup of your wallet. It must be at least 12 characters.
2. Confirm it's you, then save the backup file.
3. Choose that saved file again so Fiber can check you kept the right one.
4. Confirm the deletion.

Deleting your account signs you out everywhere and frees your email, phone number, and Fibertag for reuse. It doesn't move your assets. Anything you leave behind stays in that wallet. With the backup file and its password, you can recover the keys to its public addresses. See Recovery Tools. A new account gets a different wallet.